Privacy Policy
Pay Saathi Innovation LLP runs PaySaathi, a billing and accounting app for businesses. This page says what we collect, why, and how you can delete it.
1. What we collect
Account details
Your mobile number, which you sign in with, and your name.
Business details and books
What you enter into PaySaathi: business name, address, GSTIN, parties, items, invoices, orders, receipts, payments, stock and bank details printed on your bills.
Location
Only if you switch on salesman tracking, and only on the Android app: the location of a salesman’s phone while he is on duty. It is optional and off until you turn it on.
Technical data
Device type, app version, IP address and error logs, used to keep the service running and fix faults.
2. How we use it
- To keep your books and show them to the people you have added to your business
- To generate e-invoices and e-way bills when you ask for them
- To send bills, reminders and messages that you choose to send
- To answer support requests and fix problems
3. Who we share it with
We do not sell your data and we do not share it for advertising. It is passed on only where the service needs it:
- The government e-invoice and e-way bill systems, when you generate those documents
- Messaging providers, when you send a bill or reminder by WhatsApp or email
- Payment providers, when you collect a payment through PaySaathi
- Our hosting provider, which stores the data on our behalf
- Authorities, when Indian law requires it
4. How we protect it
- Data is encrypted while it travels between your device and our servers, and while it is stored
- Sign-in is by one-time password sent to your mobile number
- Each business’s books are visible only to the people that business has added
5. How long we keep it
We keep your data for as long as your account is open. When you delete your data or close your account, it is removed within a reasonable period, except records the law requires us to keep. Technical logs are kept for up to 12 months.
6. Your choices
You can see and correct your details in the app. You can delete your data yourself from Settings > Delete my data, or write to support@paysaathi.com and we will do it for you.
7. Governing law
This policy is governed by Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Questions?
Write to support@paysaathi.com or call +91 94359 77777. Monday to Friday, 9 AM to 6 PM IST.