Refund and Cancellation Policy
This page sets out when a PaySaathi subscription can be refunded and how to ask.
Free trial
Every new business starts with a free 7-day trial. Nothing is charged during the trial, so there is nothing to refund.
7-day money-back period
You can ask for a full refund if
- It is your first PaySaathi subscription
- You ask within 7 calendar days of the subscription starting
Refunds are not given for
- Renewals, from the second year onwards
- Subscriptions bought through a channel partner or distributor (ask the seller)
- Requests made after the 7-day period
- Features that work as described
How to ask
- Email support@paysaathi.com with the subject “Refund request” from your registered contact
- Include your name, business name, registered mobile number, the date you paid, and the reason
- We acknowledge within 2 business days and decide within 7 business days
Approved refunds
The subscription fee, excluding GST and payment processing charges, is returned to the original payment method within 7 to 10 business days. Access ends when the refund is approved.
Cancellation
You can cancel at any time. Your subscription stays active until the end of the period you have paid for and does not renew.
Chargebacks
Please write to us before raising a chargeback with your bank. Most problems are settled faster that way.
Questions?
Write to support@paysaathi.com or call +91 94359 77777. Monday to Friday, 9 AM to 6 PM IST.